Returns

You have a 14 day right of cancellation when you shop at www.sparkz.dk. The right of cancellation will expire 14 days from the day when you receive the item(s) in your physical possession. For orders sent as separate shipments, the right of cancellation expires 14 days from the day when you received the last part of the order in your physical possession.

Christmas orders, placed between November 23 and December 24 each year, can be returned up until January 15 the following year. If you want to return a Christmas order, please follow the applicable rules of return, returning your order no later than. January 15.

How to return an item:
Should you want to return an item, you must do the following within 14 days of receiving it. 

  1. Fill out the return form enclosed with your shipment, and pack it along with the products you wish to return. Our shipping bags are recyclable. You can return your items in the shipping bag your items were delivered in.
  2. The return must be sent to our address, specified on the enclosed return form and below. Be aware that you are responsible for the direct costs associated with the return of your goods, unless you received an incorrect or defective item.
  3. Since you are responsible for the goods until they are received by us, please keep your postal receipt as documentation.

Returns must be sent to this address:

SPARKZ
JNG Holding 2012 ApS
Kattesundet 4, 2nd Floor
DK-1458 Copenhagen K 

Please note that we do not receive parcels sent to parcel boxes, post offices, other forms of parcel shops or by COD. 

The item’s condition when you return it
You are liable for any reduction in product value due to other handling of the item than what is necessary to determine the nature, characteristics and functionality of it.

If the product is tested in addition to what is described above, we consider it as used, which means upon returning it, you will only get part or none of the purchase amount back, depending on the product's commercial value.

Reimbursement of the purchase amount
If you regret your purchase, the amount you have paid to us will of course be reimbursed to you. In case of a depreciation in value for which you are liable, this is deducted from the purchase amount.

Once we receive your return, you will receive a confirmation from us by e-mail. We will refund the full purchase amount without undue delay and within 14 days of receiving your return package. Such reimbursement is carried out via the same payment method you used for the initial transaction.

What should I send back with the item?
Along with your return items, you must enclose with your shipment the completed return form. Processing is faster if you also enclose your order confirmation or a copy thereof.

Returns in store
At present, it is not possible to return items purchased online in our physical stores.